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Congress has not re-funded ACP, and the program has been discontinued. Reach out to congress HERE to tell them it's important to you.
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Whoop Connect - Lets Get you connected SimCard

Phone locked? We can help!

Choose Your Carrier Below

Choose your current carrier

Let's try these simple steps first

Insert a SIM Card from another carrier

For this method, you will need a SIM Card from another carrier.

  1. First, make sure your phone is turned off.
  2. Then, remvoe your phone's SIM card.
  3. Replace with your SIM Card from a different provider.
  4. Turn on your phone's power.
  5. You will see the provider's name at the top of your screen has changed.
  6. Make a phone call.

If you cannot place the phone call, your phone is probably locked. If you can place the phone call, your phone is probably unlocked.

If that didn't work, try these steps for:

Android

  1. Go to your phone’s Settings.
  2. Then go to Connections.
  3. Go to Networks (this depends on your phone model and the version of Android OS, but it will say either Mobile Networks, Cellular Networks, or Networks).
  4. Select Network Operators (this may take a few moments to search for available networks).

If only one available network appears, or if Search Network Operators does not appear as a selection, then your phone is probably locked.

If several available networks appears after this method, then your phone is probably unlocked.

Apple

Check Carrier Lock Status in Your Settings (for iOS 14 and newer)

  1. Open your phone’s Settings, and select General.
  2. Tap on About.
  3. If you see “No SIM restrictions” next to Carrier Lock, your phone is unlocked.
  4. If you see “SIM locked” next to Carrier Lock, your phone is locked.

Check Cellular Data Network in Your Settings

  1. Go to your phone’s Settings, and then Cellular.
  2. If you don’t see Cellular Data Network as an option in this menu, your phone is probably locked.
  3. This method may not be supported in all iPhone models. If you do not see Carrier Services, or Cellular Data Network in your iPhone’s Cellular Settings, please refer to one of the other two methods explained here.
  4. If you see a Cellular Data Network option in this menu, your phone is probably unlocked.

If only one available network appears, or if Search Network Operators does not appear as a selection, then your phone is probably locked.

If several available networks appears after this method, then your phone is probably unlocked.

Now, once you confirm your device is unlocked, follow this

Quick Set-up Guide

  • Sim Location Icon

    Locate SIM

    It may be found in a tray on the side or top panel.

  • Extract Sim Icon

    Extract

    Extract your old SIM card using a pick or a clip to open the tray.

  • Insert Sim Icon

    Insert

    Your new universal Whoopconnect SIM Card into your phone.

  • Enjoy your device Icon

    Enjoy!

    Let's try making a call to check your service is fully working.

Activating your SIM Card

is a piece of cake!

Still need help?
We are one call away!
Give us a call we will guide you through the steps to activate your service.

888-300-1022

Our Video Tutorials

Frequently Asked Questions

    • Tax Return (state, federal or tribal)
    • Current income statement.
    • Pay stub from the employer.
    • Social Security statement of benefits.
    • Veteran's statement of benefits.
    • Unemployment or worker's compensation statement.
    • Divorce decree, child support, or similar document showing your income.

  • What happens if my ACP application expired?

    If your Application ID number is no longer valid, you will need to reapply on the ACP website and then contact us at 1-888-200-1076.

    If you don't respond to your ACP recertification deadline, you will lose your ACP benefit. This means that your monthly bill may increase or your free minutes will stop. In some cases, your service may even be turned off.

  • If you don't respond to your ACP recertification deadline:

    • Your monthly bill may increase.
    • Your free minutes may stop.
    • Your service may be turned off.
    • You may have to pay back any ACP benefits that you received after you were no longer eligible.

  • The Affordable Connectivity Program (ACP) credit is currently a long-term program. The government has committed $14 billion to this endeavor, and there is currently no end date. If you are enrolled in the ACP, you will be notified at least 30 days before the program ends. You will also be given the opportunity to reapply if you are still eligible.

  • Generally, within 10 business days of applying. If you have not heard back after 10 business days, you can contact the ACP to check on the status of your application or call 1-888-200-1076.

    Tips for increasing your chances of hearing back from the ACP quickly:

    • Make sure you provide all of the required documentation.
    • Apply online, if possible, it’s faster.
    • Since ACP is popular, it may take some time to process your application so be patient.

WhoopConnect is a service provider for the government-funded Affordable Connectivity Program (ACP). The ACP is a government benefit program operated by the Federal Communication Commission (FCC) that provides discounts on monthly broadband Internet access services and certain connected devices. Subject to a co-payment of $11.00USD. ACP service and device discounts cannot be transferred to another household or individual. Eligible households are limited to one monthly service discount and one device discount. Rates and device discounts are available for qualified customers only. Visit www.whoopconnect.com for full eligibility requirements, service agreements and program details.

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